Rothstein: Temecommuncations and Interactive Voice Response Resources

Call Center Solutions and CTI Software
Emergency broadcasting solutions and technology. Database Systems provides call center technology products including predictive dialer, IVR service, ACD systems, CRM software, Telephony and CTI phone software, and voice broadcasting systems and service.

Computerworld
Beyond UPS: Avoid the pitfalls that could leave you in the dark during an outage Advice by Randy MacCleary, Liebert North America JULY 20, 2004 (COMPUTERWORLD) " Having an appropriate uninterruptible power supply (UPS) is like having a good firewall. It's a vital component of a complete solution, but it isn't, in and of itself, a complete solution."

Wireless Network Security & VPN Security Solutions
Powerful wireless network security solutions for your VPN and wireless network security, featuring BorderGuard VPN security solutions from Blue Ridge Networks.

Alert Phone Messaging Systems and Service
911Broadcast delivers notification phone messages throughout your community in the event of a disaster or emergency.

Always On Network
Business Resilience Planning - Part 1 Including the concepts of Disaster Resilience Planning and Disaster Resilience What is Business Resilience Planning (BRP) and how does it differ from Business Continuity Planning (BCP)? Paul Dube [StratITech Consulting, LLC] POSTED: 10.14.04

ETR2A
The European Telecommunications Resilience and Recovery Association (ETR2A) is a European forum for discussion, research, debate and information sharing. Based in the UK it aims to extend understanding of the relationship between telecommunications, information security, business continuity, disaster management and information assurance/governance.

Insight Consulting (Siemens)
Communicating in a crisis - What really works An explanation of what commercially available communication systems really work in a crisis, drawing on real world examples of communication in both large and small scale incidents.

IVR Interactive Voice Response and Voice Broadcasting Call Center
Manage your own 800 number and emergency message broadcast phone campaigns online. Register for service and download phone lists and message files from the internet plus monitor results with reporting system.

Siemens Insight Consulting
Communicating in a Crisis: What Really Works. A white paper by Harvey Fawcett

Telecom Firms Revamp Contingency Plans
Sept. 11 proved for some telecommunications companies that their security mechanisms were airtight. Others found that security needed tweaking. Most believe their contingency plans stood up well under the attack. (Sept. 11, 2002)

Popular Links

#1	Service Level Agreement and SLA Guide - Directory of service level agreement template, guidebook, training, and audit resources.
#2	Business continuity metrics: How much can you afford to lose? - When developing a disaster recovery plan, companies need to evaluate how fast they can get their businesses running again and how much data they can afford to lose. Bob Cramer, CEO of LiveVault Corp., offers tips on key metrics companies should use to make these decisions.
#3	Saint Lucia Disaster Response Plan - Saint Lucia Disaster Response Plan
#4	A Design Language for Emergency Operations Center Facilities - "Most EOC layouts can be described in terms of a few basic models, each of which has unique implications for the organizational dynamics it supports. These basic layouts are combined and hybridized to yield almost all real-world EOC floorplans."
#5	University of Miami Disaster Recovery Plan for Computer Servuces -
#6	IBM's Web Service Level Agreements (WSLA) Project - The Web Service Level Agreement (WSLA) project, developed by IBM, addresses service level management issues within a Web services environment. Issues addressed include SLA specification, creation and monitoring. The project provides: Explicit specifications of servlce level agreements that can be monitored by the service provider, customer and even by a third-party; Ease of SLA creation using template-based authoring tools; and, Distributed monitoring framework for deployment in a single site or across multiple sites by translating SLA data in configuration information for the individual service provider components and third party services to perform the measurement and supervision activities. The WSLA creation and monitoring framework complements various other projects addressing issues on proactive management of a service environment, e.g., provisioning resources, workload management, etc., according to the agreed upon service levels specified via WSLA.